Join Game Changers!
Apply Today and receive complimentary 6 month Premium subscription!
Unlimited access to everything on the site.
With a subscription, you can enjoy videos, instant math answers, comprehensive test prep programs.
What subjects do you cover?
We have thousands of video lessons in Math, Science, English, SAT, ACT and Advanced Placements. You can browse or search this video library or use our textbook video locator to find the video that corresponds to your textbook.
Can I use Brightstorm on my mobile device or tablet?
Yes! You can access the site by going to www.brightstorm.com or download our iOS app(included in Premium plan) for an improved mobile browsing experience.
How do I cancel my subscription?
You can cancel your subscription online at anytime from Your Account page. If you cancel your subscription, you will be able to access the site, services, and content until the end of the billing period during which you cancelled your Subscription.
How do I update my credit card information?
You can update your credit card information from Your Account page. Click 'update' link next to your credit card number and enter new credit card information.
What payment methods do you accept?
We accept MasterCard, Visa and American Express. We will continue to expand the payment options as we grow.
Can I change my plan after I subscribe?
Sure. You can upgrade or downgrade anytime you want. When you upgrade, you’ll get access to your new plan instantly. If you downgrade, the change will take effect on your next billing date.
Can I change my subject(s) on the Starter or Plus plan?
No problem. You can change your subject(s) every 30 days. Just go to your Account page to see how many days are left before you can do it.
I have a monthly subscription to Brightstorm, but I'm still being asked to pay. What's going on?
Are you logged in and seeing your email in the top right-hand corner? Good! Are you sure that you signed up for a subscription under that email? Good! Still having trouble? Please email us at support@brightstorm.com.
How do I login to my Brightstorm account?
Click the Login link on the top right hand side of the page and enter your username or email address and password.
I forgot my password. What do I do?
Click on the "Forgot Password" link under the password field, enter your email address and a new password will be sent to you electronically.
How can I change my password, email address, or other account details?
Make sure you are logged in and then click on the Your Account link to be taken to your profile page. From there, you can change your email address, password and credit card information.
My school or district is interested in purchasing Brightstorm for our students. How do we do that?
Brightstorm is a direct-to-consumer business and we currently do not have an account system for schools. Receiving many inquiries, we're now developing a new service for schools to give students access to Brightstorm's content. Our goal is to launch it before summer of 2013. If this is something you are interested in, please check announcements on our website. We'll do our best to introduce it early.
Why do video clips sometimes stutter or pause?
Video may stutter or pause during playback if you computer does not meet the system specifications, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. It may also help if you close any other applications open other than your browser. If you are using Firefox, changing to Internet Explorer or Safari may help.
Why isn't the video player displaying on a web page?
Some corporate networks, firewalls, and ad-blocking software may prevent the video player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.
The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?
You can obtain the latest version of the Flash Player from Adobe
The player is not displaying correctly or is displaying the wrong video. How can I fix this?
Your web browser may be displaying cached information. Make sure to refresh your browser and clear your cache.
Why can I only watch the first minute of the video?
Only Brightstorm subscribers can watch videos in their entirety. If you are a Brightstorm subscriber, make sure you are logged in and seeing your email in the top right-hand corner.
What do you do with my data?
We take the usage of your personal data very seriously. Our specific policies can be found in our Privacy Policy.
Is my credit card information safe?
We take the usage of your personal data very seriously. We use SSL encryption and do not store your information on our site or database.
How can I request further technical support?
If your questions are not answered in the FAQ and you require further assistance, please email us at support@brightstorm.com. We typically respond to all customer support requests within 2 business days.